EnServe Users Manual - E-Mail Services

The EnServe can manage internal, incoming and outgoing E-mail for your network.

All users are automatically provided with a mailbox on the EnServe you can send and receive e-mail to other users on your network or the Internet.
A mailbox is simply a place that the EnServe stores your e-mail until you are ready to collect and read it.

In order to send, receive and read e-mail you need a software program called an e-mail client installed on your computer.
Most computers come with an e-mail client already installed.
Popular e-mail clients include Outlook™ and Outlook Express™ (Windows™), Pine and Mutt (Unix™) and Netscape Communicator™ (Most Platforms).

E-Mail Aliases

The EnServe Administrator may have set your e-mail account up with one or more e-mail aliases.
An e-mail alias is simply an extra e-mail address in addition to your main address.
E-mail sent to either your main e-mail address or one of your e-mail aliases will be delivered to your mailbox.

If you require additional e-mail aliases ask the EnServe Administrator to set them up for you.

E-Mail Forwarding and Copying

The EnServe has the ability to intercept all e-mail destined for your mailbox and redirect it to another e-mail address.
The EnServe can also send a copy of all e-mail destined for your mailbox to another e-mail address.

If you want all your incoming e-mail to be forwarded or copied to another e-mail address ask the EnServe Administrator to set this up for you.

Anti-Spam and Anti-Virus Features

Depending on how the EnServe Administrator has configured the EnServe it may check all incoming e-mail to see if it is annoying junk e-mail (also known as spam) or contains dangerous computer viruses. This happens automatically. Although the EnServe updates it's anti-virus database every night with details of the latest viruses it is still advisable for Windows users to be cautious about opening files attached to e-mail, especially those from untrusted sources.

Setting Up E-Mail Client Software

As most users will be making use of e-mail client software already installed on their computer this manual does not cover installation of e-mail client software.

Users experienced in configuring their e-mail client can find quick-start details on the E-Mail : Generic Settings page once they have the required information from the EnServe Administrator as detailed on the E-Mail : Required Information page.

Less experienced users should consult the main E-Mail Services page, get the required information from the EnServe Administrator as detailed on the E-Mail : Required Information page then follow the instructions on the page specific to their e-mail client software.

Notes

The EnServe uses a standard system called SMTP (Simple Mail Transort Protocol) to enable users to send e-mail.
The EnServe uses a standard system called POP3 (Post Office Protocol version 3) to enable users to collect e-mail.

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